To preserve her anonymity and to ensure I don’t get sued, I’ll call the AT&T sales rep Holly. Holly was pleasant and, no doubt about it, knew her stuff. After she sold Bill and me two new iPhone 5s, she downloaded our contacts into them. Then she told us the instruction pamphlet in the box contained everything we needed to know. But I had a question: “Can I transfer all the photos from my old phone onto this one?”
Any grandparent will understand the importance of this request. For most of my life, I’ve carried no more than two or three pictures in my wallet, but now I need all 491 of my pics and videos with me at ALL times. I never know when someone will ask to see my grandsons blowing out birthday candles. Or sliding down a slide. Or turning over. Or...You get my point.
Holly said, “Oh, sure. You can do it through iTunes. It’s simple.”
Her language shocked me. I couldn't believe she used the s-word: simple.
AT&T might have done an excellent job training Holly to sell and program phones, but they fell short in the customer-relations department. Did the girl even look at me? Were my gray hair and Clarks sandals and the leopard-print case on my old phone not enough to scream, “BABY BOOMER!”? And did she not know that to a Baby Boomer NOTHING associated with technology is ever REMOTELY simple?
It’s not that Boomers are stupid. It’s just that, unlike her generation, we weren’t trained to use a computer before we were trained to use the potty. And while they might be able to text with their thumbs, I could teach them a thing or two about using the nominative case of pronouns correctly.
But not wanting to appear stupid, I asked no more questions and took the phone home. After hours of googling and searching without transferring a single photo, I returned the next day to the store and to Holly. She patiently punched in some numbers on my phone and explained my pics had been stored on my iCloud. All I had to do was download them. Right.
For all my life, a cloud has been a
cottony puff of bliss, associated with floating above life’s problems and
experiencing euphoria. But Apple has shattered that fantasy. Now, for me, cloud is just another word for stress. My photos were somewhere, floating
on my own, personal iCloud. Obvisously they liked it there, because I couldn’t convince them to leave and take up
residence in my new phone. So three days
later, not caring if I appeared
stupid, I went back to the store and...success! I have no clue what they did
and don’t want to find out. All I know is I have my pics on my new phone, and
|Thanks, Apple, for shattering my "cloud" fantasy.|
But if you yourself don’t want to be shocked, don’t mention the iC-word in my presence.